The Black Courier is an independent, owner-operated courier service providing direct collection and delivery of suitable items by car.
When you book a delivery, the collection and delivery details, timing and price will be agreed before the job is confirmed.
Each delivery is individually quoted based on factors such as distance, urgency, collection requirements and the items being transported.
The price will be agreed before the delivery is confirmed. Any additional charges caused by significant changes to the agreed job will be discussed with you before they are incurred.
Payment terms will be confirmed when the booking is accepted.
You are responsible for providing an accurate description of the items being transported and for making sure they are suitably packaged for normal transport by car.
Please tell me before booking if an item is particularly fragile, valuable or requires special handling.
I may refuse an item if it is unsafe, unsuitable for the vehicle, significantly different from what was described, or prohibited under these Terms.
I do not knowingly transport illegal goods, weapons or ammunition, dangerous or hazardous substances, flammable materials, or anything that cannot legally or safely be transported in my vehicle.
If you're unsure whether something is suitable, please ask before booking.
Please make sure somebody is available where necessary and that I can reasonably access the agreed collection and delivery locations.
If I cannot collect or deliver because the address or information supplied is incorrect, nobody is available, access is impossible, or another problem outside my control prevents completion, I will contact you to arrange what happens next.
Any additional journey or significant waiting time may result in an additional charge, which will be explained before being charged.
I will make every reasonable effort to collect and deliver within the agreed timeframe.
Occasionally delays can happen because of circumstances outside my reasonable control, including severe traffic, road closures, extreme weather, accidents or vehicle breakdowns.
If a significant delay occurs, I will contact you as soon as reasonably possible.
Please contact me as soon as possible if you need to cancel or change a booking.
If a job is cancelled before I have begun travelling to the collection point, there will normally be no charge.
If I have already started the journey or incurred costs specifically for your booking, a reasonable charge may be made to cover the loss caused by the cancellation.
Your items will be handled with reasonable care while they are in my possession.
I am not responsible for damage caused by inadequate packaging, an inherent defect in the item, inaccurate information supplied by the customer, or circumstances that were not caused by a failure on my part.
Any loss or damage should be reported to me as soon as reasonably possible.
Nothing in these Terms excludes or restricts liability where doing so would be unlawful, or affects a consumer's statutory rights.
Please tell me before booking if an item is unusually valuable, fragile or otherwise requires special handling.
I reserve the right to decline items that are unsuitable for my vehicle or not covered by my insurance.
Personal information supplied when requesting a quote or booking a delivery will only be used as described in The Black Courier's Privacy Policy.
Questions about a booking, these Terms or the suitability of an item can be sent to The Black Courier using the contact details provided on this website.